Samsung Galaxy Repairs Brisbane

12-Month
Repair Warranty.

Written. Backed by our Brisbane workshop. Every repair we perform in-store is covered for 12 months on parts and labour.

Please note: We do not cover Samsung's manufacturer warranty. Our warranty applies only to repairs performed by us.
98%
claims approved
< 90 min
avg resolution
$0
claim fee
4.9700+ Google reviewsParts + Labour
Repair Warranty Certificate
No. SGR-AU-2026
Verified
SGR
Coverage period
12months
Covers
Parts
Labour
Applies to
Repairs by us
In-store workmanship
SGR · AUS · GENUINE
Call to claim Fill claim form
Coverage

What our warranty
actually covers.

Unlike most shops, our warranty is a written document — not a verbal promise. It covers the parts we installed and the workmanship itself, for 12 months from the day you collect your device.

This warranty applies only to repairs we performed. It does not extend to Samsung's manufacturer warranty.

Covered for 12 months
Premature part failure (panel, battery, port, camera)
Workmanship defects (lift, gap, adhesive failure)
Dead pixels & touch dead-zones on installed screens
Battery capacity drop below manufacturer spec
Charge port intermittency on replaced ports
Camera module focus or autofocus failure
Not covered
Samsung's manufacturer warranty (we are not authorised)
Repairs not performed by us
New physical damage (drops, cracks after repair)
Water/liquid ingress after the repair date
Damage caused by a third-party opening the device
Software/OS issues unrelated to the repair
Wear-and-tear on parts we didn't replace
Damage from unauthorised modifications
Why it matters

Why our warranty is different.

Written Document
Not a verbal promise — you receive a printed warranty card and email confirmation on pickup.
Genuine Parts Only
We fit Samsung service-pack parts. Each panel has a traceable serial — no aftermarket clones.
On-File Records
We log every repair against your device on our system. No paperwork to chase.
No-Fix-No-Fee
If a warranty repair doesn't fully resolve the issue, you don't pay a cent. We make it right.
Claim process

Four steps to a fix.

01
Submit a claim
Fill out the claim form below or call us — whichever is easier.
02
Free re-diagnosis
We confirm whether the issue is covered. No charge, no obligation.
03
Same-day fix
Most warranty claims are repaired within 45–90 minutes while you wait.
04
Quality re-test
Full functional test. Warranty period continues from your original date.
Start a claim

File a warranty claim.

Fill in a few details about your device and the issue. A Brisbane technician will review your claim and reply within one business hour during trading hours.

Mon–Sat trading hours
Walk-ins welcome once we've confirmed the claim.
Brisbane workshop
Brisbane, QLD, Australia
Prefer to call?
07 2111 0828
No fee, no obligation
If it's not covered, we'll tell you why before any work begins.
Important: We do not cover Samsung's manufacturer warranty. We only honour warranty claims on repairs performed in-store by our team.

We review claims Mon–Sat during trading hours. Only repairs performed by us are eligible.

Common Questions

Warranty FAQs

Common questions about our 12-month Samsung Galaxy repair warranty.

Every Samsung Galaxy repair we perform comes with a written 12-month warranty starting the day of pickup. Both parts and labour are covered. The warranty period applies only to the parts we touched — unrelated damage isn't covered.

No. We are not an authorised Samsung service centre and we do not cover Samsung's manufacturer warranty. Our warranty applies only to repairs performed in-store by our own technicians.

Workmanship defects, premature part failure, and any issue directly caused by the repair we performed. That includes touch dead-zones, dead pixels, panel separation, battery drop-off below spec, and charging-port intermittency on parts we replaced.

Physical damage from new drops, water ingress after the repair, software/OS issues unrelated to the repair, third-party damage (i.e. another shop opening the device), or wear-and-tear on parts we didn't replace. We're transparent about edge cases at intake.

Bring the device in and we'll diagnose the same day. If it's a confirmed warranty claim, most repairs are completed in 45–90 minutes. If we need to order a replacement part, we'll provide a loaner where possible.

Yes. The warranty stays with the device for the remaining period. Tell the buyer to mention our shop and bring the device in — we honour it without question.